Returns & Guarantees

At Land of Noor, customer satisfaction is at the heart of everything we do. We are committed to providing high-quality furniture and home décor, backed by clear returns policies and product guarantees for complete peace of mind.

Whether you're furnishing a single room or transforming your entire home, you can shop with confidence knowing that we're here to support you every step of the way.

Our Guarantees

✔ Premium Quality Furniture

Every piece in our collection is carefully selected to meet our standards for quality, durability, and craftsmanship.

✔ Secure Shopping

All payments are processed through secure and trusted payment providers to ensure your information remains protected.

✔ Dedicated Customer Support

Our team is available to assist with product enquiries, delivery updates, returns, and after-sales support.

✔ Two-Man Delivery Service

Furniture orders are delivered by a professional two-man team to ensure your items arrive safely and in excellent condition.

Returns Policy

If you are not completely satisfied with your purchase, you may request a return within the applicable return period.

To be eligible for a return:

• Items must be unused and in their original condition.
• Products must be returned with all original packaging where possible.
• Proof of purchase may be required.

Please contact our customer service team before returning any item so we can assist with the process.

Damaged or Faulty Items

In the unlikely event that your item arrives damaged or develops a manufacturing fault, please contact us as soon as possible. We will work quickly to resolve the issue through repair, replacement, or refund where appropriate.

Shop With Confidence

When you choose Land of Noor, you're choosing quality furniture, reliable delivery, and customer service you can trust. Our goal is to make creating your dream home simple, enjoyable, and stress-free.

Issues On Delivery

Damage - If the customer points out any damage at the point of delivery whilst delivery drivers are still present, we will do our best to replace the part affected. Sometimes we may look for alternative solutions if the customer agrees to it, such as ordering parts and performing a repair. 

If the customer makes a claim for damage when our drivers have already left the property, we will not accept this as a valid claim, since the customer has signed electronic paperwork to confirm there was no damage at the time of delivery.

Customer unavailable/cancelled - If the customer cancels on the day of delivery or within 24 hours of their scheduled delivery, we will still charge for the delivery fee. Standard DHD as of March 2025 is £99.00. We must be provided sufficient notice so that we can ensure our vans aren’t loaded with cancelled orders. Re-delivery for the customer will increase by £50.00, so including the original delivery fee, the total redelivery fee is £149.00. This is to cover our wasted expenses in logistics. If the customer cancels the order because they don’t want to pay the fee, the initial £99.00 for the failed delivery is non refundable.

Items didn’t fit - we will charge £99.00 if we attempted to deliver but the items did not fit. It is the customers responsibility to ensure that items will fit. If the customer opts for a different product the delivery fee will increase to £149, to cover the failed delivery + the re-delivery.

Incorrect items sent - If for any reason we have sent the incorrect items as a result of an error on our end, we will perform another delivery with the correct items free of charge. If we have sent the incorrect items, as a result of an error on your end, you will be billed for re-delivery.

Missing items - If there are missing feet, decorative cushions, or any similar kind of small items which do not affect the use of the furniture, we can post these ASAP to you. Please email sales@landofnoor.co.uk for any and all queries.

Returns

We allow returns to be made within 28 days of delivery. Return fee’s are 20% of the value of all items being returned. This covers our warehouse, and re-packing costs. We do not offer a return service, you must arrange a return at your own expense. Delivery fee’s are also non refundable. If any returns sent back are damaged we will deduct this from the refund  based on the clearance value.

Complaints

Please email us: sales@landofnoor.co.uk 

Provide your name, address, date of delivery and the item you ordered. We will also ask for proof of delivery, so that we can see the condition of the sofa when it was delivered. If you do not have this your complaint may not be accepted or investigated. We will advise you on the best course of action. We provide a 12 month manufacturers guarantee, therefore any non manufacture faults are not covered and will not be investigated. Some examples would be accidents at home, improper use of furniture, excessive heavy use, natural wear and tear etc.

Complaints of damage after delivery are not accepted. This includes but is not limited to use of Stanley knives causing tears, rough handling etc. 

If an item is returned after many months of ownership, a fair deduction will be applied to the refund for wear and tear. 

Complaints After 6 Months

As per standard consumer law, any complaint made after 6 months requires the customer to prove the sofa was faulty at the point of delivery. They do this by paying for and booking an appointment with a independent and unbiased furniture inspection company such as Emmiera or Castelan. It is the customers responsibility to bear this cost. Land of Noor will not cover this cost under any circumstances. Once you have obtained the report it should be forwarded to us so we can investigate. Only genuine manufacturing faults are accepted.

If your complaint is discovered to be manufacturing defects, we can reimburse the cost of the inspection. If the complaint is not a manufacturing defect, we will not reimburse the cost of inspection.

Guarantee

Our guarantee takes effect from the delivery date of your original purchase, providing comprehensive coverage against manufacturing defects in the frame and frame springs for an initial period of 1 year. 

A gentle reminder to refrain from sitting on sofa arms, especially those with adjustable mechanisms, as this may compromise the product. 

Colour change due to sunlight exposure is not covered under the guarantee.

FAQ's

Can I return furniture if I change my mind?

Yes, subject to our returns policy and eligibility requirements.

What should I do if my furniture arrives damaged?

Contact us immediately with photographs of the damage and your order number.

How long does a refund take?

Approved refunds are typically processed within a few working days after inspection of returned goods.

Do your products come with a guarantee?

Yes, all products are covered against manufacturing defects and faults.